Terms and Conditions

1. Definitions

• "YourCoach" refers to YourCoach bv, Begijnhoflaan 416, 9000 Ghent, Belgium, VAT BE 0808.322.774, the provider of the Mentor Coach Preparation Program. YourCoach can be contacted at info@mentor-coaching-education.eu.
• "Program" refers to the Mentor Coach Preparation Program, including all sessions, materials and related activities.
• "Participant" refers to an individual who has enrolled in the Program.
• "Trainer" refers to the lead mentor coach delivering the Program.
• "ICF" refers to the International Coaching Federation.
• "CCE hours" refers to Continuing Coach Education hours recognized by the International Coaching Federation.

2. Enrollment and Eligibility

Enrollment in the Program is subject to the following conditions:

• Applicants must hold an active PCC or MCC credential, or a renewed ACC credential in good standing, and have substantial prior mentor coaching experience.
• Applicants preparing for the Credit for Prior Learning Path must meet ICF's current mentor coaching experience requirement, including evidence of at least five eligible mentor coaching clients or students within the past three years.
• Participants remain responsible for confirming that they meet the current ICF eligibility requirements for the specific MCS level for which they intend to apply.
• Enrollment is confirmed when YourCoach has accepted the application and received full payment, or the first payment under an agreed installment plan. Registering interest through the website does not constitute confirmed enrollment.
• YourCoach reserves the right to accept or decline applications based on Program fit and cohort composition.
• Cohort size is limited to 18 participants to support interaction, professional dialogue and individual attention.

3. Program Structure

The Program consists of:

• Five live online sessions of two hours each, providing a total of 10 contact hours via Zoom.
• Short teaching segments combined with reflection, professional dialogue, observation and practical exercises.
• Work with the ICF Mentor Coaching Competencies, ACC, PCC and MCC Minimum Skills Requirements, Session Observation Forms and Competency Review Forms.
• Digital learning materials and practical resources.

The October 2026 cohort takes place on 5, 8, 12, 15 and 19 October 2026, from 19:00 to 21:00 Brussels time (CEST, UTC+2).

YourCoach may make reasonable changes to the schedule or delivery format when necessary. Participants will be informed as soon as reasonably possible.

4. Fees and Payment

The Program fee is €595 plus applicable VAT, where required by law.

• Payment is due by the date stated on the invoice.
• Payment methods and bank details are provided on the invoice.
• The fee includes all five live online sessions, digital learning materials, practical resources, the certificate of completion and CCE documentation.
• The fee does not include ICF membership, coaching skills evaluation training or MCS application fees.
• Enrollment may not be transferred to another person without prior written approval from YourCoach.
• Transfer to a future cohort is only possible where expressly provided under the cancellation conditions or agreed in writing by YourCoach.

5. Cancellation and Refunds

Statutory Right of Withdrawal for Consumers

Participants enrolling as consumers have the right to withdraw from the enrollment agreement within 14 calendar days of its conclusion, without giving a reason. Withdrawal must be communicated clearly by email to info@mentor-coaching-education.eu.

Where a participant expressly requests that the Program begin during the withdrawal period, YourCoach may charge a proportionate amount for services already provided at the time of withdrawal, as permitted by applicable consumer law.

The cancellation conditions below apply after the statutory withdrawal period has expired. They do not limit any mandatory consumer rights.

Cancellation by the Participant

• More than 30 days before the first session: Refund of the amount paid, minus a €150 administration fee.
• 15 to 30 days before the first session: 50% refund of the Program fee.
• Less than 15 days before the first session: No refund, but the place may be transferred to a future cohort, subject to availability and written approval from YourCoach.

Cancellation by YourCoach

If YourCoach cancels the Program, participants will receive a full refund of the fees paid. YourCoach is not liable for indirect costs incurred by participants.

6. Attendance and Participation

• Attendance at all five live online sessions is required to receive the certificate of completion and documentation for 10 CCE hours.
• Participants are expected to participate actively in professional dialogue, reflection, observation exercises and practical activities.
• Participants must complete the required session-based activities and evaluation exercises.
• Participants should contact YourCoach before enrollment if they anticipate a scheduling conflict.
• Where part of a session is missed because of exceptional circumstances, YourCoach may offer an alternative completion activity. Such an alternative is not guaranteed and must be approved by YourCoach in advance or as soon as reasonably possible.
• A certificate and CCE documentation will only be issued once all completion requirements have been met.

7. Certification and CCE Hours

• Upon successful completion of the Program, participants receive a YourCoach certificate confirming 10 Continuing Coach Education (CCE) hours in Mentor Coaching Education.
• These 10 CCE hours satisfy the mentor coach education requirement for the ICF Mentor Coach Specialization Credit for Prior Learning Path.
• Completion of the Program does not itself confer the ICF Mentor Coach Specialization. Participants must separately meet the applicable ICF credential, mentor coaching experience and coaching skills evaluation training requirements.
• Participants are responsible for submitting the required certificate and supporting documentation to ICF.
• All decisions concerning MCS applications are made solely by ICF.
• Certificates are issued in the participant's name as provided during enrollment.

8. Intellectual Property

• Program materials created by YourCoach, including slides, handouts, exercises and original frameworks, are protected by copyright and remain the intellectual property of YourCoach.
• Official ICF competencies, forms, standards, trademarks and other ICF resources remain the property of the International Coaching Federation and are subject to ICF's applicable terms of use.
• Participants may use YourCoach materials for their own professional development and mentor coaching practice. Materials may not be copied, distributed, published, modified for resale or used to deliver commercial training without prior written permission from YourCoach.
• Participant-generated content, such as written reflections, remains the intellectual property of the participant.

9. Participant Conduct and Confidentiality

• Participants are expected to engage with professionalism, respect and confidentiality at all times.
• Participants may only submit or share coaching recordings or transcripts where the required informed consent has been obtained from the coaching client.
• Recordings, transcripts, evaluations and personal information shared during the Program are confidential and may not be downloaded, copied, recorded, distributed or discussed outside the Program.
• Participants must follow all instructions concerning the secure handling and deletion of confidential materials.
• Participants may discuss learning and evaluation principles outside the Program, but may not identify coaches, clients or other participants or disclose confidential session content.
• YourCoach reserves the right to remove a participant from the Program without refund in cases of disruptive behavior, breach of confidentiality or unethical conduct as defined by the ICF Code of Ethics.

10. Limitation of Liability

• YourCoach will deliver the Program with reasonable professional care and in accordance with the published Program description.
• YourCoach does not guarantee that participation will result in approval of an MCS application, an ICF credential, career advancement or any other specific professional outcome.
• Participants remain responsible for verifying and meeting the current ICF requirements and for their own professional coaching and mentor coaching practice.
• To the extent permitted by applicable law, YourCoach's liability for direct and foreseeable loss arising from the Program will not exceed the Program fee paid by the participant.
• Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, or affects mandatory consumer protection rights.

11. Governing Law

These Terms and Conditions are governed by the laws of Belgium. Any disputes arising from or relating to these terms or the Program shall be subject to the exclusive jurisdiction of the courts of Belgium, without prejudice to any mandatory consumer protection rights.

12. Changes to These Terms

YourCoach may update these Terms and Conditions from time to time. The current version will always be posted on this page with a revised "last updated" date. Changes take effect from the date of posting. Enrollment in a specific cohort is governed by the terms in effect at the time of enrollment.

13. Contact

Questions about these Terms and Conditions can be sent to: